Laing Pressure Washing (ABN 25 514 610 784) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have under the Australian Privacy Act 1988.
What we collect
When you contact us through this website (the contact form, by phone, or by email) we collect:
- Your name
- Your phone number and/or email address
- The address of the property where work is to be carried out
- Details of the work you're enquiring about
We do not knowingly collect sensitive information (as defined in the Privacy Act). We do not collect information from anyone we know to be under 18 without a parent or guardian's consent.
How we use your information
We use the information you provide to:
- Respond to your enquiry and prepare a quote
- Carry out the cleaning service you've booked
- Contact you about scheduling, payment, or follow-up service for the same property
- Keep records of work completed for warranty, insurance, and tax purposes
We do not sell, rent, or trade your personal information. We do not send marketing messages unless you've specifically opted in.
How we store and protect it
Contact form submissions are sent to us by email and stored in a standard email account protected by strong passwords and two-factor authentication. We retain enquiry and job records for up to seven years to comply with Australian tax and business record-keeping requirements.
Sharing with third parties
We share your information only when necessary to deliver our service, and only with parties bound by their own privacy obligations. This may include:
- Our insurance provider, in the event of a claim involving your property
- Government agencies, where we're legally required to disclose information (for example, a court order)
- Our accountants and bookkeepers, who hold our financial records under their own confidentiality obligations
We do not transfer your personal information overseas. Our website is hosted in Australia / the Asia-Pacific region by our hosting provider.
Cookies and analytics
This website uses minimal technical cookies required for the site to function (for example, remembering whether you've closed a notification). We do not use third-party advertising trackers or behaviour-profiling cookies.
Your rights
Under the Australian Privacy Principles you have the right to:
- Ask us what personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete information we no longer need to hold (subject to legal retention requirements)
- Opt out of any future marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached
To exercise any of these rights, contact us using the details below. We'll respond within 30 days.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Material changes will be notified to existing customers by email where reasonable.
Contact us
For privacy questions, requests, or complaints:
Laing Pressure Washing
Email: hello@laingpressurewashing.com.au
Phone: 0492 914 209
Coffs Harbour, NSW 2450